We hope you are satisfied with your purchase. If not, please refer to our return and exchange policy below.

Items not at full price (discounted items) are considered "final sale" items and are not eligible for return, refund, or exchange, without exception.

Items purchased for special occasions are considered "final sale" items and are not eligible for return, refund, or exchange.

Items included in promotional activities are considered "final sale" items and are not eligible for return, refund, or exchange.

Pre-ordered items are non-refundable and non-returnable.

If you receive an incorrect or damaged item, please contact info@myartenina.com within 24 hours of receiving the package and provide true, complete, and relevant supporting documentation for your return request.

After 24 hours, we will no longer accept any return requests.

For items eligible for return, please include your name, order number, and recipient's phone number in the email and send the properly labeled returned item to the designated address.

Please note: Returned items must be unworn, unused, unwashed, and unaltered, free of stains, damage, and odors, and must retain their original tags and complete packaging. We are not responsible for damage caused by the customer during washing/drying or while wearing the item.

Please consider returning the item as reselling it to us and ensure it is in good condition. We reserve the right to refuse a return if we determine that the item does not meet any of the above conditions. Thank you for your support; we are dedicated to serving you, and we appreciate your respect.